Lost & Damaged Claims

    Never absorb a carrier loss again

    Our AI detects the issue, gathers evidence, files the claim, and chases until you get paid.

    Book a Demo
    90% success rate 2 min setup
    DHLClaim filed for SHP-29481
    UPSEvidence uploaded for SHP-29473
    Royal MailFollow-up #3 sent for SHP-29465
    How It Works

    Claims on autopilot

    Five steps. Fully automated. No human intervention required.

    Detect

    Shipment anomaly identified via tracking data

    Compile

    Evidence gathered - tracking, POD, photos, invoices

    File

    Claim submitted to carrier in correct format

    Chase

    Automated follow-ups until resolution

    Credit

    Credit confirmed and logged to your account

    Dashboard

    Full visibility, zero guesswork

    Track every claim, monitor credit rates, and see exactly how much revenue our AI is putting back in your pocket.

    claimit.ai/dashboard/lost-damaged
    Total Credited
    £92,450
    +12.3%
    Active Claims
    127
    +8 this week
    Avg Resolution
    4.2 days
    -1.1 days
    Success Rate
    84.7%
    +2.1%
    Claims Credits
    Filed Credited
    Jul
    Aug
    Sep
    Oct
    Nov
    Dec
    Recent Claims
    DHL logo
    CLM-4821credited
    DHL · Late Delivery
    €142.50
    Royal Mail logo
    CLM-4820credited
    Royal Mail · Lost Parcel
    £67.30
    DPD logo
    CLM-4819pending
    DPD · Damaged
    €215.00
    UPS logo
    CLM-4818credited
    UPS · Lost in Transit
    $89.90
    Electronic DOR

    Denial of Receipt, digitised

    No more chasing customers for signed PDFs. Our electronic Denial of Receipt lets customers sign a legally binding statement in seconds - like DocuSign, but purpose-built for delivery disputes.

    Legally compliant digital statement
    Sent automatically when a dispute is raised
    Customer signs from any device in seconds
    Evidence attached directly to the claim
    claimit.ai/dor/sign

    Denial of Receipt

    Ref: SHP-29481 · DHL Express

    Ready to sign

    I confirm that I did not receive the package associated with tracking number 1Z999AA10123456784. I declare that this statement is true and accurate to the best of my knowledge.

    Recipient

    J. Thompson

    Date

    15 Feb 2026

    Electronic signature

    J. Thompson

    Encrypted & legally binding
    Signed & submitted
    Benefits

    End-to-end claim automation

    From detection to credit - every step handled automatically, across every courier.

    Instant Detection

    Our system monitors every shipment in real-time and flags lost or damaged parcels the moment tracking anomalies appear.

    Fully Automated Filing

    Claims are filed automatically with the correct evidence, in the right format, for every courier - no manual work required.

    Denial Challenges

    When carriers push back, our AI builds evidence-backed appeals to overturn unfair denials and maximise credits.

    SLA Compliance

    Every carrier's liability window, filing deadline, and evidence requirement is tracked and enforced automatically.

    Complete Visibility

    See every claim, its status, carrier response, and credited value in a single unified dashboard.

    Seamless Integrations

    Connects directly to your e-commerce platform, helpdesk, and carriers - so claims data flows everywhere it needs to.

    Integrations

    Connects to your entire stack

    Plug into your e-commerce platform, helpdesk, and carriers - claims data flows everywhere it needs to.

    Carriers

    File and track claims across all major carriers automatically.

    DHL logo
    DHL
    UPS logo
    UPS
    FedEx logo
    FedEx
    Royal Mail logo
    Royal Mail
    DPD logo
    DPD
    Evri logo
    Evri

    E-commerce

    Import orders and sync claim outcomes back to your store.

    Shopify
    Shopify
    Magento
    Magento
    WooCommerce
    WooCommerce

    Helpdesks & CRM

    Submit a claim directly from ticket and chat bot workflows.

    Zendesk
    Zendesk
    Freshdesk
    Freshdesk
    Gorgias
    Gorgias
    Case Studies

    Trusted by leading brands

    RetailEnterprise
    Frasers Group

    Leading the Way with Claims AI Automation

    One of the UK's largest retail powerhouses, home to Sports Direct, FLANNELS and Jack Wills, automating courier claims at enterprise scale.

    57%
    Improvement in claims success rate
    >70%
    Reduction in time-spent on claims

    "Claimit began validating, raising, tracking and challenging claims on our behalf — drastically reducing time spent and ensuring every valid claim was submitted with more accuracy."

    D
    David Clark- Chief Customer Officer
    SupplementsEcommerce
    Bulk

    Optimising Claims Processes

    Leading active nutrition brand achieving a 4.4x increase in claim success rates.

    4.4x
    Claim success rate increase
    80%
    Time saved

    "What used to take hours now happens directly from a support ticket, freeing up our team to focus on our customers."

    J
    John B.- Logistics Director

    Ready to let AI handle
    your claims?

    Join leading brands recovering lost revenue with our platform.